@booklet {Kosseim00:systemes,
	title = {Syst{\`e}mes de r{\'e}ponse automatique: {\'E}tat de l{\textquoteright}art},
	year = {2000},
	month = {mar},
	publisher = {Universit{\'e} de Montr{\'e}al},
	type = {Rapport interne},
	address = {Montr{\'e}al, Canada},
	pdf = {http://rali.iro.umontreal.ca/rali/sites/default/files/publis/etat2.pdf},
	author = {Leila Kosseim}
}
